quality excellence

On-site Training

Training is usually organized into half-day sessions (4 hours each), and are frequently scheduled in multiple sessions to cover the desired subject matter.  If so, classes are often held one day per week to prevent burnout and total disruption of daily activities.   The students have jobs to perform, and can usually steal a half day or a day once a week while still completing their tasks.

The format of the courses is similar.  The instructor uses a multimedia presentation to guide the students through the subject matter.   There are many examples of real-life applications and situations.  The class participates in a "Socratic dialogue" as the instructor leads them to understand the topic at hand.  In many cases, class exercises are used to further the information transfer.  And the sessions are made as alive and fun as is possible, given the subject matter.  Breaks are 10 minutes each hour for phone calls and to accommodate those with tobacco habits.

The basic courses cover the content of the various standards word by word.  The purpose is threefold:  to explain the meaning of the words, to explain what an auditor will look for, and to explain what as to be written into a procedure to address the requirement.  Midwest does not just read the standard but explains it.

For example:  In discussing ISO 9001 section 4.2.3 Quality Planning the instructor starts out explaining the difference between activity of "planning" and the result (often documented) of planning; the "plan."  Understanding the standard starts with separating these concepts.

The requirement for the activity of planning is that it be consistent with what you do and suits your method of operation.  Meaning whatever you do is OK by the auditor provided you don't trip over your own procedures.  You are further required (shall) to "give consideration to the following."  How does the auditor know you gave consideration?  Because you did something, there is a result or outcome of the planning activity.  But the something you did is in element 4.9 Process Control.   So the instructor will point out that 4.2.3 a) "preparation of quality plans" results in 4.9 a) "documented procedures defining the manner of production."  And so on.  Not just reading but leading to understanding and the ability to write a procedure which addresses the requirements so that an auditor say "you comply."


For more information about on-site training for your organization, contact us.